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Frequently Asked Questions
What materials are used for your products?
We’ve carefully sourced tempered glass with exceptional clarity so the work of our partner artists shine through. Our pieces are created using vibrant and environmentally friendly inks. Components like our cork bumpers are sustainably harvested. Finally, our hassle-free packaging is 100% biodegradable.
How heavy are your products?
The weight of our products ranges from 3lbs for a 12x12 to 17lbs for a 24x36. Our hangers are rated to support 40lbs each. While securing the included hardware into a stud is preferrable, it is also unnecessary.
How does this product hang on the wall?
Our products are shipped with an easy-to-use template, bubble level, and specially designed screw. Tape your template to the wall exactly where you want it, level it without included clip on bubble level, and sink the screw(s) precisely the first time. We make it easy!
Isn’t glass breakable?
There is always a chance of our products breaking. However, the glass we use is tempered and thick enough to withstand normal freight and use conditions. If dropped on a tile floor or concrete, there is a chance the product will break. Most handling mishaps will not result in broken glass. In the rare event the product breaks, tempered glass will shatter into small pieces safe for pickup and disposal.
What do I do if my product arrives broken?
Simply reply to us via customer support and we will send a replacement piece. Support@SoulFine.com
What if I am not satisfied with my purchase?
If you are unsatisfied with your purchase, please contact us right away and we will make every effort to address your concern.
I am an artist and/or photographer and would like to sell my work on SoulFine, how do I go about it?
We love meeting new artists!
Just send us a message via Support@SoulFine.com or Collaborate@SoulFine.com
STILL HAVE ANY QUESTIONS?
We are a small team startup passionate about art and photography.
Let us know how we can serve you better.